Our service plans link your equipment to our database and our knowledgeable and trustworthy field technicians. They work hard and work smart to keep your equipment in tip-top shape. We provide central dispatch for all our technicians so that our customers receive same day or next day on-site service. All dispatch personnel are US-based and speak perfect "Southern" English.
You can report you monthly meter readings below or request that our DCA software is installed to relay information to a secure server and only collects output device data (meter readings, serial numbers, toner levels and the current status of the device). This is a one-way only data transmission and no end-user document data is collected. Fill out the form below if you're interested in automating your meter readings, you'll save time and the expense associated with collecting the meters for your network devices. Best of all, it will ensure accurate billing to protect your bottom line.
Certain issues can be resolved quickly by logging in and inspecting the settings on your printer, copier, or computer remotely. Follow the instructions below to install the Herald Office Quick Support module for remote support.
1) Click the button below to open a new web-page and download TeamViewerQS.exe in your browser
2) Open and Run the downloaded file
3) When the HOS Quick-support module opens give the technician your 10 digit ID number to allow remote access